IASO Technical support

Getting technical support can be achieved through the following three steps:

1. Check out the IASO Wiki for manuals, FAQ, software updates, release notes, etc..

2. Create a ticket in our support system by sending an email (in English) to our Support Desk

Resolving technical issues and questions requires a partnership between you and our team. In order for us to expedite your ticket process, please prepare the following upon ticket submission:

• Describe the question/problem – clearly state your question or problem, providing specific information about what product is involved, problem symptoms and frequency of occurrence.
• Gather product and environmental information – provide related product information such as license key(s) and relevant environmental information (E.g. operating systems, networking components etc) and the time when the problem occurred.
• The diagnostic information (error messages or error logs) will also be useful for our support team.

3. Contact our support team directly by dialing the following numbers and choose for the option support. Please, keep your ticket number at hand when calling.